Holiday Africa Safaris & Tours – Kasane, Botswana
Welcome to Holiday Africa Safaris & Tours.
We want your safari, tour, transfer or cross-border trip to be enjoyable, safe and as clear as possible before you travel.
Because we operate tours and transfers in Botswana and arrange trips involving neighbouring countries such as Zambia and Zimbabwe, it is important that guests understand our booking conditions, cancellation rules, payment requirements, travel insurance responsibilities and border requirements.
Please read the information below before making a booking.
A booking is confirmed only after Holiday Africa Safaris & Tours has received the information and payment required for the specific booking.
Your booking confirmation or quotation will state the agreed:
Tour or activity
Travel dates
Number of travellers
Accommodation, where applicable
Pick-up and drop-off arrangements
Services included
Services excluded
Total price
Deposit or payment required
Balance payment arrangements
Any special conditions applicable to the booking
Prices and availability may change until a booking has been confirmed.
Where accommodation, activities, transport or other services are supplied by third-party providers, their availability and conditions may also apply.
Guests are responsible for providing correct information when booking, including:
Full names as shown on travel documents
Nationality
Passport details where required
Travel dates
Number of travellers
Children’s ages
Accommodation details
Pick-up and drop-off information
Any important dietary or mobility requirements
Incorrect information may affect transport, accommodation, border crossing or other arrangements.
Payment requirements depend on the tour, accommodation, supplier and travel dates.
Your quotation or booking confirmation will state the amount required to secure your booking and when the remaining balance is due.
Unless otherwise agreed in writing:
A booking is not considered confirmed until the required payment has been received.
The balance must be paid according to the payment date shown on your booking confirmation.
Failure to make payment by the agreed deadline may result in the booking being cancelled or services becoming unavailable.
Bank charges, payment processing fees or currency conversion charges may apply where relevant.
Prices are based on the currency stated in your quotation.
Important: Please do not assume that a quotation is a confirmed reservation. Confirmation will be provided after the required payment and availability have been confirmed.
Cancellation conditions depend on the type of booking and the suppliers involved.
When you request cancellation, Holiday Africa Safaris & Tours will check the applicable cancellation conditions for your booking.
Cancellation charges may apply because we may have already committed funds to:
Accommodation
Vehicles
Guides
Park activities
Boat cruises
Game drives
Transfers
Border arrangements
Other suppliers
The cancellation conditions applicable to your booking will be communicated in your quotation, invoice or booking confirmation.
If you need to cancel your booking, please contact us as soon as possible in writing.
The amount refundable, if any, will depend on:
How close the cancellation is to the travel date
Supplier cancellation conditions
Accommodation conditions
Activity conditions
Transport arrangements
Any non-refundable payments already made
Late cancellations and no-shows may result in substantial or full loss of the amount paid where suppliers do not provide a refund.
Where a refund is due, Holiday Africa Safaris & Tours will process the refund according to the applicable booking and supplier conditions.
Some services may be non-refundable.
This can include certain:
Accommodation bookings
Park fees
Transport arrangements
Activity reservations
Boat cruises
Special offers
Deposits
Third-party services
Refunds may take additional processing time where we must first receive funds from a supplier.
Any bank or payment processing charges that cannot be recovered may be deducted from the refundable amount where applicable.
If you wish to change your travel date, accommodation, activity or number of travellers, please contact us as early as possible.
Changes are subject to availability and may result in additional charges.
We strongly recommend that every traveller obtains comprehensive travel insurance before travelling.
Your insurance should be suitable for the activities and destinations included in your trip.
Depending on your circumstances, your policy should consider cover for:
Medical emergencies
Hospital treatment
Emergency medical evacuation
Repatriation
Trip cancellation
Trip interruption
Lost or stolen belongings
Travel delays
Missed connections
Other risks relevant to your journey
Botswana Tourism Organisation advises visitors travelling to remote areas to have comprehensive medical insurance, including cover for serious illness, accidents and medical evacuation.
Holiday Africa Safaris & Tours is not your insurance provider and does not replace the need for independent travel insurance.
Visa and entry requirements depend on your nationality, passport, destination and the countries included in your itinerary.
Travellers are responsible for ensuring that they have the correct:
Passport
Visa
Entry permit
Supporting documents
Travel authorisations
Other documents required for their journey
Some nationalities require a visa to enter Botswana while others may enter without a visa.
Botswana states that visitors entering the country should generally have a passport valid for at least six months, subject to applicable agreements and requirements.
Travellers who require a Botswana tourist visa can use the official Botswana government visa service.
Zambia has different visa categories depending on nationality.
Some travellers may not require a visa, some may qualify for a visa on arrival, while others must obtain approval before travelling.
Zambia also provides information about the KAZA UNIVISA, which can be relevant to travellers visiting Zambia and Zimbabwe and certain day trips involving Botswana. Requirements and availability should always be checked before travel.
Zimbabwe's immigration system categorises nationalities according to whether they are visa-exempt, eligible for a visa at the port of entry, or required to obtain a visa before travelling.
Travellers should check their nationality on the official Zimbabwe immigration website before departure.
Holiday Africa Safaris & Tours does not guarantee visa approval or immigration clearance.
Visa regulations can change, and requirements can differ according to nationality.
We recommend checking the official immigration authority or embassy for your nationality before making final travel arrangements.
Some of our tours and transfers may involve international border crossings between:
Botswana 🇧🇼 – Zambia 🇿🇲 – Zimbabwe 🇿🇼
Border procedures are controlled by government immigration, customs and other authorities.
We can assist with travel planning and provide information relevant to your itinerary, but we cannot control:
Immigration processing times
Customs inspections
Border queues
Visa decisions
Entry decisions
Border closures
Government regulations
Delays caused by authorities
Travellers must carry all required travel documents.
Botswana Tourism Organisation provides official information on ports of entry, including border points around Kasane and the Botswana–Zambia and Botswana–Zimbabwe crossings.
Before travelling, check that your passport meets the requirements of every country on your itinerary.
We recommend travelling with:
Your original passport
Copies of important travel documents
Digital copies stored securely
Required visas or permits
Booking confirmations
Travel insurance information
Do not leave your passport in checked luggage when it is required for border or immigration procedures.
Children travelling internationally may require additional documentation depending on their nationality, destination and circumstances.
Parents or guardians are responsible for ensuring that children have the required travel documents and permissions.
If you are travelling with children, please check the current requirements with the relevant immigration authorities before departure.
For transfers between Botswana, Zambia and Zimbabwe, the final itinerary may depend on border procedures and transport arrangements.
Border delays can affect arrival times.
We recommend allowing sufficient time when connecting to:
International flights
Domestic flights
Other tours
Accommodation check-in
Other scheduled services
Holiday Africa Safaris & Tours cannot guarantee an exact border-crossing time.
Safari activities take place in natural wildlife environments.
Animals are wild and their behaviour cannot be guaranteed.
Sightings of elephants, lions, leopards, buffalo, giraffes, hippos, crocodiles and other wildlife depend on natural conditions and cannot be guaranteed.
Game drives, boat cruises and other activities may be adjusted because of:
Weather
Road conditions
Water levels
Wildlife movements
Park regulations
Safety requirements
Government instructions
Operational conditions
Our priority is to provide an enjoyable experience while respecting wildlife and safety requirements.
Safari conditions can change during the year.
Rain, heat, flooding, low water levels, high water levels, road conditions and other natural factors may affect activities or travel times.
Where an activity cannot safely operate, we may need to modify the itinerary or make reasonable alternative arrangements.
We make reasonable efforts to operate the itinerary confirmed with the guest.
However, circumstances outside our control may require changes.
These may include:
Severe weather
Road conditions
Border delays
Government restrictions
Park closures
Wildlife conditions
Vehicle problems
Supplier changes
Accommodation availability
Safety concerns
Other circumstances beyond our reasonable control
Where practical, we will discuss significant changes with the guest and seek a suitable alternative.
Where accommodation is included, the property and room category will be stated in the booking confirmation.
Accommodation is subject to availability.
Check-in and check-out times are controlled by the accommodation provider.
Special requests such as room location, bed configuration or dietary requirements should be requested in advance but cannot always be guaranteed.
Guests should provide accurate pick-up and drop-off details when booking.
For airport, border and hotel transfers, please provide your arrival or departure information as early as possible.
Delays caused by incorrect or incomplete information may affect the service.
If your flight or transport is delayed, please contact us as soon as possible.
Guests are responsible for their personal belongings during the trip.
We recommend keeping valuables, passports, cameras, phones and other important items secure.
Holiday Africa Safaris & Tours is not responsible for loss, theft or damage to personal belongings except where liability cannot legally be excluded.
Travellers are responsible for checking the health requirements applicable to their destination and personal circumstances.
We recommend consulting an appropriate medical professional before travelling where necessary.
For remote safari areas, travellers should consider the additional risks associated with distance from medical facilities.
Botswana's tourism information specifically recommends comprehensive medical insurance for visitors travelling to remote areas.
Guests are expected to:
Follow instructions from guides and drivers.
Respect wildlife.
Follow park rules.
Respect local communities and cultures.
Follow border and immigration procedures.
Provide accurate booking information.
Arrive on time for scheduled activities.
Take reasonable care of accommodation and vehicles.
Inform us of relevant special requirements before travel.
Follow reasonable safety instructions.
Failure to follow safety instructions may result in an activity being stopped where necessary.
Some parts of your trip may be provided by independent suppliers or partner businesses.
Examples may include:
Accommodation providers
Boat operators
Transport providers
Guides
Parks and reserves
Other tourism service providers
Supplier terms may apply to their services.
Where a third-party supplier has its own cancellation or refund conditions, these may affect your booking.
Holiday Africa Safaris & Tours cannot be held responsible for circumstances that are outside our reasonable control.
This may include:
Natural disasters
Extreme weather
Flooding
Fire
Government restrictions
Border closures
Civil unrest
Strikes
Disease outbreaks
Road closures
Park closures
Transport disruptions
Other unforeseen events
Where possible, we will work with the guest to find a reasonable alternative.
Every quotation should be read together with its inclusions and exclusions.
Unless specifically stated, a tour price does not automatically include every possible cost associated with international travel.
Depending on the itinerary, guests may be responsible for items such as:
International flights
Visas
Travel insurance
Personal expenses
Meals not specifically listed
Optional activities
Tips
Additional transport
Border-related charges
Other items specifically excluded from the quotation
Your individual quotation remains the best reference for what is included in your trip.
Please keep your booking confirmation and invoice for your records.
If you have any questions about your itinerary, payment, cancellation conditions, border crossing or included services, contact Holiday Africa Safaris & Tours before travelling.
We encourage guests to ask questions before making payment so that they understand what they are booking.
Travel regulations, immigration requirements, supplier conditions and operational circumstances can change.
Holiday Africa Safaris & Tours may update this page when necessary.
The conditions applicable to a particular booking will also depend on the quotation, invoice and booking confirmation issued for that booking.
The information on this page is provided to help travellers plan their trip.
It is not immigration, legal, medical or financial advice.
Visa, passport, border, health and entry requirements can change.
Travellers should confirm the latest requirements with the relevant government authority, embassy, consulate or official immigration website before travelling.
Holiday Africa Safaris & Tours cannot guarantee entry into any country.
Final admission to a country is determined by the relevant immigration and border authorities.
Have questions about your safari, transfer or cross-border trip?
Holiday Africa Safaris & Tours
Kasane, Botswana
Contact us before booking if you need clarification about:
✓ Safari packages
✓ Chobe National Park
✓ Chobe River cruises
✓ Game drives
✓ Victoria Falls trips
✓ Botswana–Zambia transfers
✓ Botswana–Zimbabwe transfers
✓ Camping safaris
✓ Mobile safaris
✓ Cross-border travel arrangements
✓ Booking and cancellation conditions
Plan your Botswana safari with clear information before you travel.
[Contact Holiday Africa Safaris & Tours to discuss your trip]